Here at Birkett Bogmats, our aim is to deliver service excellence as standard. To help us to keep this goal in mind, we have a customer charter, which is our promise to give clients only the very best service, from the moment they contact us, to the minute the order is completed.
Having one account manager overseeing every aspect of their order from first to last, enables us to make our bog mat/timber access mat service second to none, standing out thanks to its best practice, knowledge and concern for the client and their needs.
Our commitment to you, the client means that we will:
- Provide you with the ultimate level of quality, service and value, making this the platform for our relationship going forward.
- Work to build a long-term relationship with you, delivering best practice and work with you, to help you achieve your goals.
- Use our specialist knowledge to suggest and offer alternative products, if we believe these to better suit your budget or requirements.
- Maintain a confidential approach, at all times.
- Provide you with a key account manager, who will be committed to service excellence and dedicated to seeing our order through efficiently and effectively.
- Maintain an on-going dialogue with you, to highlight any issues relating to product specifications, availability and price.
- Develop and deliver innovative solutions that could assist you.
- Add value to the products wherever possible.
- Ensure that principles of trust, respect and honesty underpin everything that we do.
We are proud of our service delivery and win many accounts thanks to word-of-mouth recommendation. Our reputation is only as good as the way that we handle your account, which is why we strive to make our business relationship with you as mutually beneficial as possible.